I had the absolute pleasure of sitting down with Coveo’s own VP of Customer Experience (CX) – Jennifer MacIntosh. Jennifer is a whirlwind of knowledge, passion, and a take charge…
Wow. After three days connecting and networking, all I can say is wow. Sitecore Symposium set out to bring the theme of “elevate the experience” to over 3000 attendees through…
“By 2020, 51% of consumers and 75% of business buyers expect companies to anticipate their needs and make relevant suggestions.” – Huffington Post Delivering relevant interactions is no longer optional.…
In a few short weeks, Sitecore Symposium will once again be taking over the hearts and minds of all those who embrace Sitecore as their digital experience platform of choice.…
When most people hear the words “digital experience”, they think of the mission critical, growth driving, customer experience. While customer experience is rightfully a priority of leading organizations, companies mustn’t…
These days, a lot of work goes into tracking everything that’s done within an organization. From individual performance to ticket volume, pretty much every single stage of the customer support…
