Have you really optimized your customer experience strategy? For many companies, the truthful answer is no. Many companies still need to focus on customer experience management and have yet to…
Gainsight’s purpose in launching their Pulse World Tour is to bring together Customer Success and Product Experience professionals to share the latest in cutting-edge strategies. At the kickoff conference in…
Digital transformation is critical for organizations today. Digital transformation is the process of using digital technology to streamline and simplify operations, processes and experiences. It’s a major evolution in strategy,…
In their latest report, Technology Services Industry Association (TSIA) explores the three pillars that form a great support experience. Keeping these foundations in mind will ensure that customer expectations are…
How do you transform your website in five months? It’s possible. Just ask Acuity Brands. Andrew Crowder, VP of Enterprise Architecture at Acuity Brands and Lipika Brahma, Customer Success Architect,…
For the last 15 years, we’ve been building customer communities and portals. We have been asking customers to leave the product they are using, open up a new window and…
