How to Seamlessly Personalize Your Salesforce B2B Commerce UX
It’s exhilarating when you pick a winner. When you do it with software, you have to be a bit more circumspect. But underneath the muted exterior is a certain smugness.…
customer experience
Are Your Digital B2B Commerce Experiences Ready for the Next Normal?
Last Wednesday, Brian McGlynn (VP Commerce at Coveo) and Andy Peebler (VP B2B Commerce at Salesforce) came together for the live webinar “Are Your Digital B2B Commerce Experiences Ready for…
Your Guide to Effective Product Recommendations in eCommerce
The reality is that online has become the only channel, meaning that customer expectations for the digital experience you deliver have only increased while mechanisms that could traditionally be used…
The New Remote Contact Center Workforce: 3 Ways to Adapt
In just 16 days, Salesforce went from just 216 agents working from home to more than 2,800. And they’re not alone. With the new imperative to social distance, Customer Service…
Does Your B2B Site Pass the B2C Test?
Long before a pandemic locked employees in their homes, there had been a blurring between personal and professional personas in online buying. Buyers procuring components for an HDMI cable manufacturer…
Lessons from ‘The eCommerce Imperative: An Action Plan’
Last Wednesday, Andy Hoar (CEO of Paradigm B2B & Co-founder at B2B Next) and Brian McGlynn (VP Commerce at Coveo) hosted the third live webinar in our ongoing Impact+ series:…