Dreamforce 2019: Coveo is Back and Better than Ever
What has 170k+ attendees, 2,700 sessions, 50 keynotes and a bunch of camping gear? Not the world’s largest camping event – it’s Dreamforce, held next week from November 19-22 in…
customer service and support
Coveo for Salesforce Summer ‘19 Release: Q & A with Neil Kostecki
Coveo recently announced our latest release for Coveo for Salesforce, the Summer ‘19 Release – and it may be our biggest release yet. From integration with Einstein bots to certification…
The AI Misconceptions Holding Your Customer Support Experience Back
How can AI transform the customer service experience? This critical question was the focus of our recent webinar, “AI at Your Service.” Neil Kostecki hosted the session to explain how…
Big News: Coveo Helps you Deliver Smarter Service Management Experiences in ServiceNow
Today, we are excited to announce the release of our latest product, Coveo for ServiceNow – Madrid Edition. You can hear all about it at ServiceNow Knowledge from May 7…
What is a Customer Journey Map and Why Does It Matter?
You’re driving down the busy highway in bumper-to-bumper traffic during rush hour. You look up and see a billboard…with a giant QR code. What’s wrong with this picture? In essence,…