Customer-centric businesses have invested substantially in self-service technologies and content to deliver great customer experiences. Chatbots, virtual agents, community forums, multi-channel service options, and knowledge bases powered by machine learning…
Let’s not kid ourselves here. If I were to ask you what first comes to mind when you think of technical support, what would it be? Call centers, headsets, password…
Artificial intelligence (AI) is all the rage – and it has also become a big, baggy buzzword. While a single term for the sake of simplifying communications is useful, it…
The goal of every organization is to help people help themselves. Service leaders want to enable self-service and increase case deflection rates as a result. However, as service leaders well…
There’s something remarkable happening, a trend that’s reshaping how and why companies do business: product democratization. A leveling of the playing field, if you will. Today, most business sectors are…
How are leading companies transforming their support organizations in order to adapt to the changing marketplace? This was the question that Coveo Senior Marketing Manager, Bonnie Chase, aimed to answer…
We are entering a new digital support reality. Real-time availability of the most trusted and relevant online resources is essential for customer success. Whether it’s getting help with new web…
What has 170k+ attendees, 2,700 sessions, 50 keynotes and a bunch of camping gear? Not the world’s largest camping event – it’s Dreamforce, held next week from November 19-22 in…
Coveo recently announced our latest release for Coveo for Salesforce, the Summer ‘19 Release – and it may be our biggest release yet. From integration with Einstein bots to certification…
How can AI transform the customer service experience? This critical question was the focus of our recent webinar, “AI at Your Service.” Neil Kostecki hosted the session to explain how…
