At Coveo, Customer Success (CS) is more than a department, it’s a commitment to our customers, and a north star for cross-functional alignment. While there are industry-leading indicators of CS…
We are entering a new digital support reality. Real-time availability of the most trusted and relevant online resources is essential for customer success. Whether it’s getting help with new web…
Following an in-depth research and evaluation process by SPI Research – the leading technology services research firm – it was announced that Coveo has been recognized as one of the…
Gainsight’s purpose in launching their Pulse World Tour is to bring together Customer Success and Product Experience professionals to share the latest in cutting-edge strategies. At the kickoff conference in…
Our society is made up of digital literates. Digital literates, as Wikipedia explains, have both the digital skills and the ability to find, capture, and evaluate information on their own.…
Customer success integrates all areas of the customer experience, from marketing to onboarding and sales to customer support. Each aspect of the customer’s journey with your company can be optimized…
We’ve been talking quite a bit about the customer experience lately, and it’s not because we have nothing better to talk about, it’s because there’s no better way for your…
