With the accelerated advancement of digital transformation, Customer Support teams have more channels and more data than ever before to manage. The 24/7 nature of commerce today means Customer Support…
Let’s not kid ourselves here. If I were to ask you what first comes to mind when you think of technical support, what would it be? Call centers, headsets, password…
In just 16 days, Salesforce went from just 216 agents working from home to more than 2,800. And they’re not alone. With the new imperative to social distance, Customer Service…
One point five million. That was the monthly savings that Tableau’s Senior Program Manager of User Experience Dave Jobling saw after implementing Coveo AI-powered search and recommendations on its customer…
In their latest report, Technology Services Industry Association (TSIA) explores the three pillars that form a great support experience. Keeping these foundations in mind will ensure that customer expectations are…
How can AI transform the customer service experience? This critical question was the focus of our recent webinar, “AI at Your Service.” Neil Kostecki hosted the session to explain how…
In early 2018 Coveo proudly launched Coveo for Microsoft Dynamics 365. As the Alliance manager for this line of business, I’ve been working closely with our dedicated partners and Microsoft…
Time is money, money is power, and power is having relevant information at your fingertips when you need it most. Coveo is at the leading edge of relevance. We’ve been…
Customer support is changing, are you meeting your customers expectations? There’s a lot of talk around digital transformation and what it means for support organizations. Though there are many reasons…
Who isn’t investing in a chatbot right now? From Mastercard to Lyft, it seems like 2018 will be the year of the chatbot. In fact, of 800 surveyed decision makers,…
