With the accelerated advancement of digital transformation, Customer Support teams have more channels and more data than ever before to manage. The 24/7 nature of commerce today means Customer Support…
Let’s not kid ourselves here. If I were to ask you what first comes to mind when you think of technical support, what would it be? Call centers, headsets, password…
In just 16 days, Salesforce went from just 216 agents working from home to more than 2,800. And they’re not alone. With the new imperative to social distance, Customer Service…
One point five million. That was the monthly savings that Tableau’s Senior Program Manager of User Experience Dave Jobling saw after implementing Coveo AI-powered search and recommendations on its customer…
In their latest report, Technology Services Industry Association (TSIA) explores the three pillars that form a great support experience. Keeping these foundations in mind will ensure that customer expectations are…
How can AI transform the customer service experience? This critical question was the focus of our recent webinar, “AI at Your Service.” Neil Kostecki hosted the session to explain how…
