The New Remote Contact Center Workforce: 3 Ways to Adapt
In just 16 days, Salesforce went from just 216 agents working from home to more than 2,800. And they’re not alone. With the new imperative to social distance, Customer Service…
Customer support
How Tableau Reduced Support Costs with Case Deflection
Tableau saved $18M per year in customer service costs with case deflection. What would your support organization do with an extra $1.5M per month? Tableau’s Senior Program Manager of User…
The Three Pillars of Effective Customer Support Experiences
In their latest report, Technology Services Industry Association (TSIA) explores the three pillars that form a great support experience. Keeping these foundations in mind will ensure that customer expectations are…
The AI Misconceptions Holding Your Customer Support Experience Back
How can AI transform the customer service experience? This critical question was the focus of our recent webinar, “AI at Your Service.” Neil Kostecki hosted the session to explain how…
4 Ways Microsoft Dynamics 365 Supports Relevance Transformation
In early 2018 Coveo proudly launched Coveo for Microsoft Dynamics 365. As the Alliance manager for this line of business, I’ve been working closely with our dedicated partners and Microsoft…
Boost Agent Productivity with Live Agent Chat and Coveo for Salesforce in Lightning Experience
Time is money, money is power, and power is having relevant information at your fingertips when you need it most. Coveo is at the leading edge of relevance. We’ve been…