Digital Customer Experience

Artificial Intelligence is the latest big thing to happened to our global economy. It’s as important as the invention of electricity or computing. Our CEO, Louis Têtu, participated in a…

According to Metcalfe’s Law, the value of a network increases with the number of connected users. By the same logic, the value of a community increases with the number of…

Nobody wants angry customers but in the era of personalization it can be hard to keep up with their ever-growing expectations. What’s a company to do? The first step to…

Research has shown that by 2020, customer experience will be more important than price as a brand differentiator for B2B businesses. In recent years, as software companies have increasingly shifted…

Your conversation rate is stagnating. You’re struggling to generate leads. You want to personalize your website’s content, but your current technology stack is outdated. Is it time to redo the…

Let’s face it: content marketing is getting harder and harder every day. From the sheer volume of content available today to the proliferation of channels and platforms requiring content production,…