All website visitors come to a website with an intent. They are looking for specific information, and they want to find it as quickly and easily as possible. Organizations and…
Xero was able to scale its service experiences at a time of exponential customer growth. According to Ben Gilmore, findability was the number one issue that Xero was facing- essential…
Digital transformation was a major theme at B2BOnline 2019. Digital transformation. While this term is derided as a mere buzzword in other circles, for B2B Commerce retailers, it’s a very…
Digital transformation is critical for organizations today. Digital transformation is the process of using digital technology to streamline and simplify operations, processes and experiences. It’s a major evolution in strategy,…
Throughout my career in the software industry, I’ve been very focused on enterprise search and have been consistently asked about taxonomy by customers. While it’s generally a good thing to…
Challenging the status quo has always been Motorola Solutions’ tradition. When the time came to implement their digital transformation strategy, they knew that their chosen solution had to not only…
