Can AI finally deliver on the promise of effortless CX?
AI can have a major impact on customer experience. How can AI help companies deal with the issues caused by the COVID-19 crisis? This question brings together two topics that…
Digital Transformation
Are Your Digital B2B Commerce Experiences Ready for the Next Normal?
Last Wednesday, Brian McGlynn (VP Commerce at Coveo) and Andy Peebler (VP B2B Commerce at Salesforce) came together for the live webinar “Are Your Digital B2B Commerce Experiences Ready for…
What to Do ‘When Online Becomes the Only Channel’
Last Tuesday, Mark Floisand (SVP of Product and Industry Marketing at Coveo) joined Tabitha Cassidy (Content Manager and Analyst at Digital Commerce 360) for the live webinar: “When Online Shopping…
Lessons from ‘The eCommerce Imperative: An Action Plan’
Last Wednesday, Andy Hoar (CEO of Paradigm B2B & Co-founder at B2B Next) and Brian McGlynn (VP Commerce at Coveo) hosted the third live webinar in our ongoing Impact+ series:…
Meeting the Digital Demand with Data and AI: Steps to Success
Last week, Laurent Simoneau (Coveo CTO, President, and Co-founder) held the second live webinar in an ongoing series of sessions dedicated to bringing you cutting-edge thought leadership in these uncertain…
The New Reality of Ecommerce Customer Expectations
Digital leaders like Amazon and Ebay who have built their ecommerce businesses on data and artificial intelligence have raised the bar and set the standard for what visitors expect on…
Digital Leadership Through Crisis: How to Succeed in the New Reality
Last week, our CEO Louis Tetu held a live webinar with Jim Roth, EVP, Customer Support at Salesforce, on how companies need to deal with the immediate impact of the…
Live with Louis Tetu and Jim Roth: Digital Leadership Through Crisis
With the rapid spread and increasing severity of the COVID-19 pandemic, the world around us is facing change of the same speed and magnitude. Mobility has decreased, public anxiety has…
Coveo and Fishtank empower higher education institutions with AI-powered search
All website visitors come to a website with an intent. They are looking for specific information, and they want to find it as quickly and easily as possible. Organizations and…
The Xero story: Achieving scalable service experiences with AI
Xero was able to scale its service experiences at a time of exponential customer growth. According to Ben Gilmore, findability was the number one issue that Xero was facing- essential…