The customer service agent’s job is getting more difficult. By the time customers contact an agent, they’ve probably been routed through several other self-service alternatives that didn’t work. As a…
It wasn’t until I found myself working from home that I realized just how often I turned to my nearby colleagues to ask them questions and get their insights. These…
For your sales reps, their Customer Relationship Management (CRM) platform is the go-to location for the information they need to move deals through the pipeline to close. It puts all…
Machine learning turns the concept of the workplace intranet on its head. Instead of frustrating trips around different data stores, employees can ask an interesting question and get a relevant…
The shift to a work-from-home-first mentality has changed a lot about the nature of the employee experience—especially the coveted office perks. Goodbye, lunchtime yoga classes. So long, cabinets full of…
As our work and home environments have dramatically changed in a matter of weeks, corporate communication leaders and intranet teams have moved quickly to provide guidance to employees. Intranets, while…
Being digital is not enough! Nowadays, you need to ensure that your employees focus on their jobs, not on the systems they use. Just like we want Coveo users to…
There’s a lot of talk these days about what “digital workplace” really means. Some are referring to their place of work, some believe it’s a set of collaboration tools, like…
Remaining relevant is one of the most important ways a business can scale and be differentiated from its competitors. It is equally as important in the workplace if you’re looking…
The digital workplace has reinvigorated IT strategies within enterprises, who have just scratched the surface of the results a data-driven and relevant workplace can have on its business. To get…
