Employee experience will be top of mind for businesses in 2022, as they look to accommodate new ways of working and deter rising attrition. And with workplaces becoming more distributed…
The line between the digital and physical workplace continues to blur. Digital technology has become essential as the COVID-19 pandemic forced businesses to employ remote workers, and will continue to…
Employees are returning to physical offices after more than a year of Zoom meetings and the nine-to-five grind stretching into more of an all-day-and-night grind. This return is prompting both…
The customer service agent’s job is getting more difficult. By the time customers contact an agent, they’ve probably been routed through several other self-service alternatives that didn’t work. As a…
It wasn’t until I found myself working from home that I realized just how often I turned to my nearby colleagues to ask them questions and get their insights. These…
For your sales reps, their Customer Relationship Management (CRM) platform is the go-to location for the information they need to move deals through the pipeline to close. It puts all…
Machine learning turns the concept of the workplace intranet on its head. Instead of frustrating trips around different data stores, employees can ask an interesting question and get a relevant…
The shift to a work-from-home-first mentality has changed a lot about the nature of the employee experience—especially the coveted office perks. Goodbye, lunchtime yoga classes. So long, cabinets full of…
As our work and home environments have dramatically changed in a matter of weeks, corporate communication leaders and intranet teams have moved quickly to provide guidance to employees. Intranets, while…
Being digital is not enough! Nowadays, you need to ensure that your employees focus on their jobs, not on the systems they use. Just like we want Coveo users to…
