When employees say “it’s me,” the only suitable response from employers is “I know.” That was one of the lasting takeaways from a recent discussion between Greg Laporte, Director of…
Employees are returning to physical offices after more than a year of Zoom meetings and the nine-to-five grind stretching into more of an all-day-and-night grind. This return is prompting both…
The customer service agent’s job is getting more difficult. By the time customers contact an agent, they’ve probably been routed through several other self-service alternatives that didn’t work. As a…
It wasn’t until I found myself working from home that I realized just how often I turned to my nearby colleagues to ask them questions and get their insights. These…
The shift to a work-from-home-first mentality has changed a lot about the nature of the employee experience—especially the coveted office perks. Goodbye, lunchtime yoga classes. So long, cabinets full of…
The evolution of the digital employee experience prior to 2020, in hindsight, did not fully prepare us for what was to come. This year, workers in every sector of the…
The business world is full of buzzwords and jargon. However, while commonplace, these buzzwords are usually not well-defined – and this causes these terms to lose substantive meaning. Employee experience…
The first big challenge one is confronted with when joining Coveo is coming to understand the product and what we do. For a marketing gal like me, that task was…
Awareness of the economic damage from the global pandemic continues to grow. National debt is ballooning as governments attempt to prop up businesses and individuals. At the time of writing,…
Marianne did not know what to expect when she first applied for an internship at Coveo. Now, more than a year later, she shares how it has given her a…
