Before the covid 19 pandemic, the health insurance industry was changing rapidly to meet consumer demands. The pandemic accelerated a change in service delivery, moving from in-person to remote that…
In 2019, insurance software company HealthEdge surveyed 5,000 people and found that 78% of respondents were satisfied with their health insurance providers – except in one area. Consumers struggled to…
This is a guest post from our partner and Coveo Impact Gold Sponsor Velir. The search function on a website can be an incredibly powerful way to deliver effective user…
