For the last decade, TSIA members have prioritized knowledge management, with the highest planned spending year after year. This isn’t surprising. For, while knowledge management (KM) isn’t new, it is…
At first glance, the relationship between your talent management and knowledge management strategies might not be very clear. What does hiring have to do with your company’s knowledge base? If…
What comes to mind when you think of a good parent? In many ways, you’re also thinking of qualities that you need from a search experience: guiding you through confusion,…
“Today, power is gained by sharing knowledge, not hoarding it” – Dharmesh Shah We hear it, we say it, and we wholeheartedly believe “knowledge is power”. With the rise of…
Have you ever stopped to think about the the value of your organization’s collective knowledge? If your customers and support engineers can’t access the right content (knowledge articles, documentation, videos,…
“Hey Alexa, what’s the weather looking like for the 4th of July weekend?” “Ok Google, tell me the closest place to buy hot dogs” “Siri, how do I set up…
Data normalization is essential to aligning unstructured and structured data to create actionable information and knowledge. My health is important to me, particularly how much I weigh. Like all Canadians…
Intranets were created for many to consume content and few to create it. With the amount of content on intranets today, they have become a “content graveyard” for employees, rather…
Our first-ever customer event, IMPACT, is just around the corner and we sat down with one of our longest-running partners on the changes he has seen in the industry. Michael…
Search and information is a commodity. Search is everywhere, but so is useless information. As Author John Naisbitt wrote in Megatrends, no less than 35 years ago: “We are drowning…
