Digital Transformation: What is it & How To Benefit from it?
It’s a dog eat dog world in the digital world today. With new businesses rising and falling constantly, it’s hard to stand out. If you want your business to make…
Intelligent Search
How To Upgrade Your Google Search Appliance Before It Stops Working
In 2002, Google changed the way organizations found information when it first introduced the Google Search Appliance (GSA). Since then, the GSA has powered search results for websites, intranets, extranet…
Customer Satisfaction is Important
Research has shown that by 2020, customer experience will be more important than price as a brand differentiator for B2B businesses. In recent years, as software companies have increasingly shifted…
42 Stats to Convince Your CMO to Redo the Company’s Website
Your conversation rate is stagnating. You’re struggling to generate leads. You want to personalize your website’s content, but your current technology stack is outdated. Is it time to redo the…
5 Ways to Deliver Great Customer Self-Service
Your customers prefer to self-serve. If you’re worried about making an investment in your customer self-service strategy, don’t be. Self-service is a non-negotiable in the digital age, so there’s…
Machine Learning Turns Enterprise Search Into Intelligent Search
Technology investments continue to rank at the top of the planned spending list each year for support leaders, and AI and machine learning are among company’s biggest priorities. Coveo has…