Your customers prefer to self-serve. If you’re worried about making an investment in your customer self-service strategy, don’t be. Self-service is a non-negotiable in the digital age, so there’s…
Technology investments continue to rank at the top of the planned spending list each year for support leaders, and AI and machine learning are among company’s biggest priorities. Coveo has…
It’s official, 2018 has arrived. With the start of every new year comes the cavalcade of predictions, helping businesses and consumers alike to prepare for the year ahead. As such,…
The “one unified layer of relevance” will reign in 2018. Welcome to 2018. The past year was one of exciting developments in enterprise search and machine learning, and I expect…
2017 was another year of high growth for Coveo, and Coveo for Sitecore contributed its fair share. We expanded our team to support the growth, and I am the latest…
Heatmaps. Click maps. Bounce rate. Conversion rate. Funnel velocity. More data is available to us than ever before on our customers and prospects. It’s tempting to reduce those who are…
