Customer Satisfaction is Important
Research has shown that by 2020, customer experience will be more important than price as a brand differentiator for B2B businesses. In recent years, as software companies have increasingly shifted…
Intelligent Search
42 Stats to Convince Your CMO to Redo the Company’s Website
Your conversation rate is stagnating. You’re struggling to generate leads. You want to personalize your website’s content, but your current technology stack is outdated. Is it time to redo the…
5 Ways to Deliver Great Customer Self-Service
Your customers prefer to self-serve. If you’re worried about making an investment in your customer self-service strategy, don’t be. Self-service is a non-negotiable in the digital age, so there’s…
Machine Learning Turns Enterprise Search Into Intelligent Search
Technology investments continue to rank at the top of the planned spending list each year for support leaders, and AI and machine learning are among company’s biggest priorities. Coveo has…
In 2018, All Signs Point to Unified Interactions
It’s official, 2018 has arrived. With the start of every new year comes the cavalcade of predictions, helping businesses and consumers alike to prepare for the year ahead. As such,…
How the Unified Layer of Relevance Will Transform Digital Experiences in 2018
The “one unified layer of relevance” will reign in 2018. Welcome to 2018. The past year was one of exciting developments in enterprise search and machine learning, and I expect…