In 2002, Google changed the way organizations found information when it first introduced the Google Search Appliance (GSA). Since then, the GSA has powered search results for websites, intranets, extranet…
Research has shown that by 2020, customer experience will be more important than price as a brand differentiator for B2B businesses. In recent years, as software companies have increasingly shifted…
Your conversation rate is stagnating. You’re struggling to generate leads. You want to personalize your website’s content, but your current technology stack is outdated. Is it time to redo the…
Your customers prefer to self-serve. If you’re worried about making an investment in your customer self-service strategy, don’t be. Self-service is a non-negotiable in the digital age, so there’s…
It’s official, 2018 has arrived. With the start of every new year comes the cavalcade of predictions, helping businesses and consumers alike to prepare for the year ahead. As such,…
The “one unified layer of relevance” will reign in 2018. Welcome to 2018. The past year was one of exciting developments in enterprise search and machine learning, and I expect…
