While the Information Age has certainly opened the floodgates for people to access information like never before, companies are only now shifting their focus to provide more relevant and highly…
Digital shopping isn’t what it used to be. As people increasingly turn to ecommerce channels, especially as a result of COVID-19, consumer expectations are rising—particularly for search relevance and customer…
The coronavirus pandemic has transformed the way we shop. The dramatic rise in online B2C shopping tends to grab most of the headlines. But, as customer expectations about ecommerce store…
If there’s one thing we embrace at Coveo, it’s that we can all learn a lot about our customers by taking a close look at their behaviors and actions. After…
You’ve probably heard of Moore’s Law: the idea that the number of transistors on a microchip doubles every two years. The (revised) 1965 prediction by Intel co-founder Gordon Moore first…
When employees say “it’s me,” the only suitable response from employers is “I know.” That was one of the lasting takeaways from a recent discussion between Greg Laporte, Director of…
Personalization helps both distributed and in-person employees work more efficiently and achieve more by giving them relevant information when they need it, according to panelists at Coveo’s Relevance 360 event.…
The coronavirus pandemic has forced a wide variety of industries to rethink how they do business and to fast-track plans for digital transformation. The telecommunications business is no exception. To…
Semantic similarity matching between texts is one of the sub-tasks of Natural Language Understanding (NLU). It has a wide range of applications, such as informal retrieval, question answering, and paraphrase…
Case deflection is a trendy, yet fuzzy concept. This makes it something that many want to calculate, but that is actually pretty difficult to do due to a misunderstanding of…
