In our previous piece, we explained how your customer service agents could benefit from an insight panel. From helping them find the right information faster, to knowing what a customer’s…
The customer service agent’s job is getting more difficult. By the time customers contact an agent, they’ve probably been routed through several other self-service alternatives that didn’t work. As a…
It wasn’t until I found myself working from home that I realized just how often I turned to my nearby colleagues to ask them questions and get their insights. These…
For your sales reps, their Customer Relationship Management (CRM) platform is the go-to location for the information they need to move deals through the pipeline to close. It puts all…
Machine learning turns the concept of the workplace intranet on its head. Instead of frustrating trips around different data stores, employees can ask an interesting question and get a relevant…
Institutional knowledge continues to be a casualty as boomer-retirements and pandemic-layoffs shelve decades of management know-how. According to Pew Research Center, nearly 30m boomers will leave the workforce this year.…
How’s work-from-home working out for you? If it has been a breeze, you’re one of the few blessed ones. The digital workplace has been around for more than a decade.…
The evolution of the digital employee experience prior to 2020, in hindsight, did not fully prepare us for what was to come. This year, workers in every sector of the…
The business world is full of buzzwords and jargon. However, while commonplace, these buzzwords are usually not well-defined – and this causes these terms to lose substantive meaning. Employee experience…
Since March, Covid has transformed how, where, and when we do work. Our work-lives are now inseparable – as are our personal and professional identities – because of the lack of…
