Delivering Relevant Results at Scale with Machine Learning
Have you searched for something on Google Drive or SharePoint lately? Better question – have you actually found it? Sure, if the name of what you are looking for is…
Machine Learning
The Vectors That Came in from The Cold: Improving “cold start” at scale in a multi-tenant SaaS scenario
In some previous installments of this exciting series, we described – at length – the super cool concept of product vectors (or “embeddings”), and how they can be used to…
How Search Log Analysis Drove Web Design … and Conversions!
‘Ease of maintenance, sleekness, and modernity.’ That’s the brand promise Formica has made for over a century. And after years of quality service, there is no doubt why Formica Group®…
‘Insight Engine’ Powers ConnectWise’s KCS Initiative
Knowledge Centered Service (KCS) was a key initiative at the IT software company, ConnectWise, in 2019. They had developed a methodology for improving customer support, but a legacy tech stack…
Looking Back, Going Forward: 12 Months of Coveo AI Labs
At a time where our softmax function over possible futures looks pretty uncertain, we are happy and proud to share that our AI is here to stay. In the last…
(Definitely Not) Lost in Translation: ‘Translating’ Products for Multi-Brand Personalization
In a hyper-competitive market, with few recurrent users and high bounce rates, it is crucial to personalize as early as possible in the shopper journey. The good news is that…