In some previous installments of this exciting series, we described – at length – the super cool concept of product vectors (or “embeddings”), and how they can be used to…
‘Ease of maintenance, sleekness, and modernity.’ That’s the brand promise Formica has made for over a century. And after years of quality service, there is no doubt why Formica Group®…
Knowledge Centered Service (KCS) was a key initiative at the IT software company, ConnectWise, in 2019. They had developed a methodology for improving customer support, but a legacy tech stack…
At a time where our softmax function over possible futures looks pretty uncertain, we are happy and proud to share that our AI is here to stay. In the last…
In a hyper-competitive market, with few recurrent users and high bounce rates, it is crucial to personalize as early as possible in the shopper journey. The good news is that…
A clear structure on the page makes it easy for search-oriented machine learning models to understand content and rank the relevance of the information it contains to a given query…
