After working at Coveo for the last six months, I must say that it is the best place to conduct machine learning experimentation and develop concrete AI solutions for businesses.…
Semantic similarity matching between texts is one of the sub-tasks of Natural Language Understanding (NLU). It has a wide range of applications, such as informal retrieval, question answering, and paraphrase…
Customer demand for support services will continue to grow at an average rate of 17.6 percent industry-wide and even higher for some segments of the market, according to the 2021…
Machine learning turns the concept of the workplace intranet on its head. Instead of frustrating trips around different data stores, employees can ask an interesting question and get a relevant…
Have you searched for something on Google Drive or SharePoint lately? Better question – have you actually found it? Sure, if the name of what you are looking for is…
In some previous installments of this exciting series, we described – at length – the super cool concept of product vectors (or “embeddings”), and how they can be used to…
‘Ease of maintenance, sleekness, and modernity.’ That’s the brand promise Formica has made for over a century. And after years of quality service, there is no doubt why Formica Group®…
Knowledge Centered Service (KCS) was a key initiative at the IT software company, ConnectWise, in 2019. They had developed a methodology for improving customer support, but a legacy tech stack…
At a time where our softmax function over possible futures looks pretty uncertain, we are happy and proud to share that our AI is here to stay. In the last…
In a hyper-competitive market, with few recurrent users and high bounce rates, it is crucial to personalize as early as possible in the shopper journey. The good news is that…
