Newly released on Impact+, “Measuring and Optimizing for Service Success” explores how to measure service quality and use analytics to transform the experiences you’re providing. This latest episode features Bonnie…
At one point in time, the all-powerful Magic 8 Ball may have been capable of providing sufficient insight into your childhood dreams of fame and fortune. However, it’s likely that…
Artificial intelligence (AI) has the potential to propel organizations through digital transformation. And in the midst of what are challenging economic times, machine learning and natural language processing are becoming…
I asked my sister who is a B2B buyer for a high tech company to tell me one thing she hates the most about Ecommerce transactions. She told me –…
B2B eCommerce has been on a tear. The global B2B Ecommerce market reached US$12.2 trillion in 2019 – six times that of the B2C market. Yet according to B2BecNews surveys…
In 2017, Gartner bid adieu to Enterprise Search Engines – and welcomed Insight Engines. The distinction was to show how enterprise search now fortified with artificial intelligence (AI), resulted in…
