Looking Back, Going Forward: 12 Months of Coveo AI Labs
At a time where our softmax function over possible futures looks pretty uncertain, we are happy and proud to share that our AI is here to stay. In the last…
Machine Learning
(Definitely Not) Lost in Translation: ‘Translating’ Products for Multi-Brand Personalization
In a hyper-competitive market, with few recurrent users and high bounce rates, it is crucial to personalize as early as possible in the shopper journey. The good news is that…
New Release on Impact+: Measuring and Optimizing for Service Success
Newly released on Impact+, “Measuring and Optimizing for Service Success” explores how to measure service quality and use analytics to transform the experiences you’re providing. This latest episode features Bonnie…
Smart Snippets: Faster Answers to Your Questions
At one point in time, the all-powerful Magic 8 Ball may have been capable of providing sufficient insight into your childhood dreams of fame and fortune. However, it’s likely that…
AI Transforms Enterprise Search Into Intelligent Search
Artificial intelligence (AI) has the potential to propel organizations through digital transformation. And in the midst of what are challenging economic times, machine learning and natural language processing are becoming…
B2B Ecommerce Challenges: Why Your Catalog Search Is Awful
I asked my sister, who is a B2B buyer for a high tech company, to tell me one thing she hates the most about buying online. She told me –…
Is an Obsolete Tech Stack Stifling Your B2B Ecommerce Efforts?
B2B ecommerce has been on a tear. The global B2B Ecommerce market reached US$12.2 trillion in 2019 – six times that of the B2C market. Yet according to B2BecNews surveys…
The Shift to an Intelligent Buying Experience in B2B Ecommerce
In 2017, Gartner bid adieu to Enterprise Search Engines – and welcomed Insight Engines. The distinction was to show how enterprise search now fortified with artificial intelligence (AI), resulted in…
Making computers as smart as…babies: What Artificial Intelligence can learn from Diaper Intelligence
The dark side of “Big Data” A.I. “How many Youtube cats must Hal see, before Hal calls this a cat?” Bob Dylan, feat. Stanley Kubrick In the golden age of…
Reimagining Search Relevance in the World of Ecommerce
Everybody searches. We’re in 2020, and search engines are plentiful and free-of-charge across the internet. From Google, to Amazon, to your ecommerce website, shoppers have multiple options when they seek…