When a support case is opened, nothing is more frustrating for the agent than not understanding the context of the case. Agents often struggle with too much information (and sometimes…
If there’s one thing we embrace at Coveo, it’s that we can all learn a lot about our customers by taking a close look at their behaviors and actions. After…
You’ve probably heard of Moore’s Law: the idea that the number of transistors on a microchip doubles every two years. The (revised) 1965 prediction by Intel co-founder Gordon Moore first…
I have been recently trying some new technologies, such as our own Coveo Headless Library, which aims to replace Coveo JavaScript Search Framework with a smaller headless state management library,…
It was just a year ago that the Coveo offices (and almost all the world) shut down because of the pandemic. In looking back, I see parallels between how we were caught flat-footed…
Digital retailers are sensitive to wanting to provide relevant experiences to people. But it turns out that relevance is highly nuanced, particularly in Ecommerce. And it is even harder to…
“All I want to do is zoom-a-zoom-zoom-zoom.” – Wreckx-n-Effect I doubt many of us really want to “zoom” – or do any of the other eight or so conferencing tools…
Relevance is the key to competing in an overcrowded market, and relevance starts and begins with the ability to engage people, intoned Louis Têtu, chairman and CEO, Coveo at the…
Everybody searches. We’re in 2020, and search engines are plentiful and free-of-charge across the internet. From Google, to Amazon, to your ecommerce website, shoppers have multiple options when they seek…
We are very excited to announce our latest release of Coveo for ServiceNow: the New York Edition! With this release, we are enriching the experience, extending our integration within the…
