Planning an enterprise search engine replacement is much like replacing a cell-phone from 10 years ago with the latest model. There is not just a quantitative difference (faster, more memory)…
Enterprise search seems simple, belying the complicated decisions involved with enterprise search engine replacement. You type a phrase into a box, press enter, then you get back a listing of…
Changing agent behavior is hard. They’re only human, and humans enjoy consistency. But if you’re going to future-proof your company, change is a necessity. This means updating tools and processes—not…
When a support case is opened, nothing is more frustrating for the agent than not understanding the context of the case. Agents often struggle with too much information (and sometimes…
If there’s one thing we embrace at Coveo, it’s that we can all learn a lot about our customers by taking a close look at their behaviors and actions. After…
You’ve probably heard of Moore’s Law: the idea that the number of transistors on a microchip doubles every two years. The (revised) 1965 prediction by Intel co-founder Gordon Moore first…
I have been recently trying some new technologies, such as our own Coveo Headless Library, which aims to replace Coveo JavaScript Search Framework with a smaller headless state management library,…
If you’re a business owner today, you’ve likely been told that you “need some artificial intelligence (AI)” to succeed in the marketplace. Indeed, the majority of companies that have successfully…
It was just a year ago that the Coveo offices (and almost all the world) shut down because of the pandemic. In looking back, I see parallels between how we were caught flat-footed…
Digital retailers are sensitive to wanting to provide relevant experiences to people. But it turns out that relevance is highly nuanced, particularly in Ecommerce. And it is even harder to…
