6 Ways to Maintain a Healthy Customer Community
Are you looking to improve engagement and increase the amount of repeat visitors on your community site? The key to gaining and retaining your customer base is to build a…
Salesforce
Why Salesforce Lightning Community Builder is a Game-Changer
[This post has been updated with newer, even cooler information] Ever since the debut of Salesforce Portals (re-architected and renamed “Communities” in the Summer ‘13 release), Salesforce Community Cloud has…
5 Ways Search Improves Customer Self-Service and Drives Engagement
It’s time to go full throttle with your Salesforce Community. So, you want to improve self-service and Community engagement? I’ll let you in on a secret that is revolutionizing the…
Defining Your Salesforce Community’s Business Value
CMX SPACE model meets Coveo AI-powered search Communities have become so multifaceted. They are capable of so much that it can be difficult to know where they live in a…
Coveo Family of Products for Salesforce: AI-Powered Search Solutions for Every Customer Support Need
Enabling intelligent self-service and support for every company on the Salesforce platform Companies need AI to scale. Netflix and Amazon have revolutionized the customer self-service experience by leveraging AI. As…
Why Your Customer Community is Falling Short
Not all customer communities are equal. Does yours stack up? Today’s consumers have access to more knowledge and options than ever before. This has resulted in a complete shift in…