Your customers prefer to self-serve. If you’re worried about making an investment in your customer self-service strategy, don’t be. Self-service is a non-negotiable in the digital age, so there’s no…
The Burning Man of Enterprise Software. The SXSW for Cloud Computing. The COMDEX for the 21st Century. Whatever you call Dreamforce, just don’t call it hype. Each year 170,000 Trailbazers…
As many of you are very aware, Dreamforce is taking place in the next few weeks. The event will offer Salesforce customers the chance to gain valuable insights into industry…
Your customers have questions and are chronically pressed for time. They’re turning to your support center to get answers… don’t make them wait. They rely on you to simplify their…
Not a Data Scientist? Not a Problem. Creating a lively self-service community is often treated like a science project. Many companies are unaware of what it takes to drive self-service…
Are you looking to improve engagement and increase the amount of repeat visitors on your community site? The key to gaining and retaining your customer base is to build a…
Ever since the debut of Salesforce Portals (re-architected and renamed “Communities” in the Summer ‘13 release), Salesforce Community Cloud has grown in popularity and capability. As organizations look to provide…
It’s time to go full throttle with your Salesforce Community. So, you want to improve self-service and Community engagement? I’ll let you in on a secret that is revolutionizing the…
CMX SPACE model meets Coveo AI-powered search Communities have become so multifaceted. They are capable of so much that it can be difficult to know where they live in a…
Enabling intelligent self-service and support for every company on the Salesforce platform Companies need AI to scale. Netflix and Amazon have revolutionized the customer self-service experience by leveraging AI. As…
