Your customers prefer to self-serve. If you’re worried about making an investment in your customer self-service strategy, don’t be. Self-service is a non-negotiable in the digital age, so there’s…
The Burning Man of Enterprise Software. The SXSW for Cloud Computing. The COMDEX for the 21st Century. Whatever you call Dreamforce, just don’t call it hype. Each year 170,000 Trailbazers…
As many of you are very aware, Dreamforce is taking place in the next few weeks. The event will offer Salesforce customers the chance to gain valuable insights into industry…
Your customers have questions and are chronically pressed for time. They’re turning to your support center to get answers… don’t make them wait. They rely on you to simplify their…
Not a Data Scientist? Not a Problem. Creating a lively self-service community is often treated like a science project. Many companies are unaware of what it takes to drive self-service…
Are you looking to improve engagement and increase the amount of repeat visitors on your community site? The key to gaining and retaining your customer base is to build a…
