Create intelligent self-service experiences with Coveo for Salesforce Pro Edition – now free for 90 days. Although the world is rapidly changing around us, one thing remains certain: the importance…
There’s a lot of buzz about personalized end-to-end digital experiences. I can assure you, this is not a passing trend. Thanks to companies like Amazon and Google, we’ve all grown…
How disrupting your self-service strategy leads to a more personalized digital customer service and support experience The digital era has proven to be very exciting for consumers. New technologies are…
The difference between self-service success and case deflection. Why is there so much focus among service leaders on improving self-service success? The answer is twofold. First, because customers are demanding…
