Your customers prefer to self-serve. If you’re worried about making an investment in your customer self-service strategy, don’t be. Self-service is a non-negotiable in the digital age, so there’s…
Technology investments continue to rank at the top of the planned spending list each year for support leaders, and AI and machine learning are among company’s biggest priorities. Coveo has…
Your customers have questions and are chronically pressed for time. They’re turning to your support center to get answers… don’t make them wait. They rely on you to simplify their…
We caught up with our partner JCS Consulting, which has a great deal of expertise in implementing communities, self-service sites and collaboration platforms, specially in the Salesforce ecosystem. We had…
CMX SPACE model meets Coveo AI-powered search Communities have become so multifaceted. They are capable of so much that it can be difficult to know where they live in a…
Enabling intelligent self-service and support for every company on the Salesforce platform Companies need AI to scale. Netflix and Amazon have revolutionized the customer self-service experience by leveraging AI. As…
