Tableau saved $18M per year in customer service costs with case deflection. What would your support organization do with an extra $1.5M per month? Tableau’s Senior Program Manager of User…
Throughout my career in the software industry, I’ve been very focused on enterprise search and have been consistently asked about taxonomy by customers. While it’s generally a good thing to…
Remember that famous Nineteen Eighty-Four-inspired Apple Super Bowl ad, the one with the rows of pale drones watching Big Brother on the big screen? When the female athlete runs with…
“I think machine learning’s the big game changer for support and the experiences that people have” – Nigel Piper When Nigel Piper, Executive General Manager, first joined Xero, the company…
Customer support is changing, are you meeting your customers expectations? There’s a lot of talk around digital transformation and what it means for support organizations. Though there are many reasons…
“70% of buying experiences are based on how the customer feels they are being treated.” – McKinsey As a customer of any product or service, we expect to be treated…
