The customer service and support team is on the front lines, directly speaking with customers, discovering their issues, unearthing new solutions. The product team, on the other hand, can feel…
Tableau saved $18M per year in customer service costs with case deflection. What would your support organization do with an extra $1.5M per month? Tableau’s Senior Program Manager of User…
Throughout my career in the software industry, I’ve been very focused on enterprise search and have been consistently asked about taxonomy by customers. While it’s generally a good thing to…
There’s a lot of buzz about personalized end-to-end digital experiences. I can assure you, this is not a passing trend. Thanks to companies like Amazon and Google, we’ve all become…
Remember that famous Nineteen Eighty-Four-inspired Apple Super Bowl ad, the one with the rows of pale drones watching Big Brother on the big screen? When the female athlete runs with…
“I think machine learning’s the big game changer for support and the experiences that people have” – Nigel Piper When Nigel Piper, Executive General Manager, first joined Xero, the company…
