Your customers have questions and are chronically pressed for time. They’re turning to your support center to get answers… don’t make them wait. They rely on you to simplify their…
We caught up with our partner JCS Consulting, which has a great deal of expertise in implementing communities, self-service sites and collaboration platforms, specially in the Salesforce ecosystem. We had…
CMX SPACE model meets Coveo AI-powered search Communities have become so multifaceted. They are capable of so much that it can be difficult to know where they live in a…
Enabling intelligent self-service and support for every company on the Salesforce platform Companies need AI to scale. Netflix and Amazon have revolutionized the customer self-service experience by leveraging AI. As…
Not all customer communities are equal. Does yours stack up? Today’s consumers have access to more knowledge and options than ever before. This has resulted in a complete shift in…
How disrupting your self-service strategy leads to a more personalized digital customer service and support experience The digital era has proven to be very exciting for consumers. New technologies are…
Your organization is likely experiencing a shift in customer expectations – and you’re not alone. The reality is, the world of customer service is evolving and is trying to keep…
We caught up with our trusted partner, Infogain, to talk shop and take a deeper dive into how intelligent search is enabling self service, injecting intelligence into workflows and providing…
There has been a trending preference for self-service when it comes to service and support. It’s no wonder why offering great self-service has become the single biggest priority for support…
Doing customer self-service right has many benefits – happier customers, higher case deflection and self-service success, and more scalable customer service operations. But not every company with a self-service program is…
