How do I know if KCS is right for my organization?
There’s a lot of buzz about personalized end-to-end digital experiences. I can assure you, this is not a passing trend. Thanks to companies like Amazon and Google, we’ve all grown…
self-service
5 Ways to Deliver Great Customer Self-Service
Your customers prefer to self-serve. If you’re worried about making an investment in your customer self-service strategy, don’t be. Self-service is a non-negotiable in the digital age, so there’s…
Machine Learning Turns Enterprise Search Into Intelligent Search
Technology investments continue to rank at the top of the planned spending list each year for support leaders, and AI and machine learning are among company’s biggest priorities. Coveo has…
Removing the Barriers to Customer Self-Service Success
Your customers have questions and are chronically pressed for time. They’re turning to your support center to get answers… don’t make them wait. They rely on you to simplify their…
A Partner’s Perspective: How To Deliver Lasting Value in Today’s Digital Economy
We caught up with our partner JCS Consulting, which has a great deal of expertise in implementing communities, self-service sites and collaboration platforms, specially in the Salesforce ecosystem. We had…
Defining Your Salesforce Community’s Business Value
CMX SPACE model meets Coveo AI-powered search Communities have become so multifaceted. They are capable of so much that it can be difficult to know where they live in a…