Data Unification with Xngage
Data is today’s currency, but what good is a currency if it is foreign to the country in which you are living? Or differently put, what good is data without…
unified index
Total Recall: Easily Crawl the Untapped Content Stored Behind Your Firewall
If your security policies don’t allow an inbound port in your firewall to access on-premises content, and if your resources cannot support significant development efforts, then the Coveo Crawling Module…
How Does an Enterprise Search Engine Work?
In our last article we looked at what enterprise search should do for the workplace. In this piece we will take a deep dive into how it works and, most…
Is an Obsolete Tech Stack Stifling Your B2B Ecommerce Efforts?
B2B eCommerce has been on a tear. The global B2B Ecommerce market reached US$12.2 trillion in 2019 – six times that of the B2C market. Yet according to B2BecNews surveys…
The Three Pillars of Effective Customer Support Experiences
In their latest report, Technology Services Industry Association (TSIA) explores the three pillars that form a great support experience. Keeping these foundations in mind will ensure that customer expectations are…
Defining Your Salesforce Community’s Business Value
CMX SPACE model meets Coveo AI-powered search Communities have become so multifaceted. They are capable of so much that it can be difficult to know where they live in a…