Data Unification with Xngage
Data is today’s currency, but what good is a currency if it is foreign to the country in which you are living? Or differently put, what good is data without…
unified index
Total Recall: Easily Crawl the Untapped Content Stored Behind Your Firewall
If your security policies don’t allow an inbound port in your firewall to access on-premises content, and if your resources cannot support significant development efforts, then the Coveo Crawling Module…
Post-COVID-19: Intelligent Workplace 2.0
The workplace in this “Roaring 20s” decade is anything but tame and complacent. The modern workplace flies at the speed of thought, bombarded with all types of information overload. Sifting…
How Does an Enterprise Search Engine Work?
In our last article we looked at what enterprise search should do for the workplace. In this piece we will take a deep dive into how it works and, most…
Is an Obsolete Tech Stack Stifling Your B2B Ecommerce Efforts?
B2B eCommerce has been on a tear. The global B2B Ecommerce market reached US$12.2 trillion in 2019 – six times that of the B2C market. Yet according to B2BecNews surveys…
The Three Pillars of Effective Customer Support Experiences
In their latest report, Technology Services Industry Association (TSIA) explores the three pillars that form a great support experience. Keeping these foundations in mind will ensure that customer expectations are…
Defining Your Salesforce Community’s Business Value
CMX SPACE model meets Coveo AI-powered search Communities have become so multifaceted. They are capable of so much that it can be difficult to know where they live in a…
How AI is Revolutionizing Assisted Support
Machine Learning and Predictive Analytics Powers Intelligent Assisted Support Today, there is no aspect of our lives that is untouched by technology. The more technology advances, the more it influences…
Three Reasons Why Self-Service is Failing You
Your organization is likely experiencing a shift in customer expectations – and you’re not alone. The reality is, the world of customer service is evolving and is trying to keep…
Delivering Proactive and Contextual Insights with Intelligent Search
Upgrading your search solution and upskilling your employees Search has become so ingrained in our everyday lives. Whether we’re looking for driving directions or an email thread, we expect to find…