In their latest report, Technology Services Industry Association (TSIA) explores the three pillars that form a great support experience. Keeping these foundations in mind will ensure that customer expectations are…
CMX SPACE model meets Coveo AI-powered search Communities have become so multifaceted. They are capable of so much that it can be difficult to know where they live in a…
Machine Learning and Predictive Analytics Powers Intelligent Assisted Support Today, there is no aspect of our lives that is untouched by technology. The more technology advances, the more it influences…
Your organization is likely experiencing a shift in customer expectations – and you’re not alone. The reality is, the world of customer service is evolving and is trying to keep…
Upgrading your search solution and upskilling your employees Search has become so ingrained in our everyday lives. Whether we’re looking for driving directions or an email thread, we expect to find…
The benefits of delivering relevancy through an Intelligent Workplace Admittedly, we talk a lot about ‘unified indexes’ and ‘unifying your ecosystem of record’ as a crucial element of intelligent search,…
