According to research, about 50-80% of the workday is spent communicating, two-thirds of that just talking. The rest? Probably Slack (just kidding: email is still a big chunk, but instant…
Do you use Slack? Probably; as of 2019, the popular instant message provider reported 10+ million daily active users in 150+ countries. It’s such a household name that the term…
Data is today’s currency, but what good is a currency if it is foreign to the country in which you are living? Or differently put, what good is data without…
If your security policies don’t allow an inbound port in your firewall to access on-premises content, and if your resources cannot support significant development efforts, then the Coveo Crawling Module…
The workplace in this “Roaring 20s” decade is anything but tame and complacent. The modern workplace flies at the speed of thought, bombarded with all types of information overload. Sifting…
In our last article we looked at what enterprise search should do for the workplace. In this piece we will take a deep dive into how it works and, most…
B2B ecommerce has been on a tear. The global B2B Ecommerce market reached US$12.2 trillion in 2019 – six times that of the B2C market. Yet according to B2BecNews surveys…
In their latest report, Technology Services Industry Association (TSIA) explores the three pillars that form a great support experience. Keeping these foundations in mind will ensure that customer expectations are…
CMX SPACE model meets Coveo AI-powered search Communities have become so multifaceted. They are capable of so much that it can be difficult to know where they live in a…
Machine Learning and Predictive Analytics Powers Intelligent Assisted Support Today, there is no aspect of our lives that is untouched by technology. The more technology advances, the more it influences…
