Defining Your Salesforce Community’s Business Value
CMX SPACE model meets Coveo AI-powered search Communities have become so multifaceted. They are capable of so much that it can be difficult to know where they live in a…
unified index
How AI is Revolutionizing Assisted Support
Machine Learning and Predictive Analytics Powers Intelligent Assisted Support Today, there is no aspect of our lives that is untouched by technology. The more technology advances, the more it influences…
Three Reasons Why Self-Service is Failing You
Your organization is likely experiencing a shift in customer expectations – and you’re not alone. The reality is, the world of customer service is evolving and is trying to keep…
Delivering Proactive and Contextual Insights with Intelligent Search
Upgrading your search solution and upskilling your employees Search has become so ingrained in our everyday lives. Whether we’re looking for driving directions or an email thread, we expect to find…
Putting Relevant Information at Your Employees’ Fingertips
The benefits of delivering relevancy through an Intelligent Workplace Admittedly, we talk a lot about ‘unified indexes’ and ‘unifying your ecosystem of record’ as a crucial element of intelligent search,…
How Injecting Intelligence into Self-Service Drives Case Deflection
We caught up with our trusted partner, Infogain, to talk shop and take a deeper dive into how intelligent search is enabling self service, injecting intelligence into workflows and providing…