In 2001, market intelligence firm IDC issued a landmark study on the impacts of information access in the workplace, commenting that: “Timely access to critical information separates the winners from…
I’ll be speaking at the upcoming APQC conference on Knowledge Management, about how KM programs can and should leverage the Long Tail of Collective Knowledge. Often, traditional knowledge management programs…
Our latest eBook, “2012 Guide to an Insightfull Customer-Centric Organization,” helps organizations understand how to leverage the Insight inside their enterprise and social data and move towards a more customer-centric…
Like all persons, places and things, data has certain characteristics. A child may be mercurial, for example, but data is far more so – it is everywhere at once. Perhaps…
It’s no secret that data is growing in size and complexity; even more importantly, the vast majority of this data is unstructured, making it difficult to categorize, understand and manipulate.…
I just read an excellent article by Michael Healey at InformationWeek titled, “Go Rogue with Enterprise Search.” In this article, Michael makes the point that a relatively small percentage of…
