How to Improve Employee Engagement with a Better Intranet
Improving employee engagement is always on the mind of the HR team, but they may be overlooking one key area that will have a major impact: the intranet. For many…
User adoption
How SunGard Public Sector Offers Effortless Self-Service with Search
Valuing customers’ time is the most important thing a company can do to provide good customer service. One company that constantly strives to deliver this type of timely service is…
The “Intentional Approach” to Technology Adoption Part 6: Using Technology Adoption Theory
Maximizing adoption requires understanding the motivations of different groups of users and tailoring your deployment messages and materials to address their perspectives. Technology adoption guru Geoffrey Moore suggests that the…
The ‘Intentional Approach’ to Technology Adoption Part 5: Technology Adoption Theory
Maximizing technology adoption requires understanding the motivations of different groups of users and tailoring your deployment messages and materials to address their perspectives. So what are these different groups of…
The “Intentional Approach” to Technology Adoption Part 4: Technology Should Address An Important Need and Be Tailored to the Business
The third impediment to technology adoption is that adoption is hindered when the new system does not address an important need or the initial implementation is not sufficiently tailored to…
The “Intentional Approach” to Technology Adoption Part 3: Understand the Keys to Driving Adoption
In my last blog post, I mentioned that by analyzing our past projects, we can improve adoption of our future information systems projects. This post will focus on the second…
Enterprise Search – Thoughts on Organizational Impediments to a Full Implementation
I just read an excellent article by Michael Healey at InformationWeek titled, “Go Rogue with Enterprise Search.” In this article, Michael makes the point that a relatively small percentage of…
The “Intentional Approach” to Technology Adoption – Pt. 2
In my last blog post, I suggested that by analyzing our past projects, we can improve adoption of our future information systems (IS) projects. Three of my adoption observations are…
The “Intentional Approach” to Technology Adoption – Pt. 1
In my last blog post, I suggested that many of our past information systems solutions did not fully achieve our hopes or the claims we made when we proposed these…
Enterprise Search 2.0: A New Way to Solve Age Old Problems
Welcome to my first Coveo blog post. My name is Trent Parkhill, and while I have been configuring Coveo’s enterprise search platform for the past four years, I only recently…