Improving employee engagement is always on the mind of the HR team, but they may be overlooking one key area that will have a major impact: the intranet. For many…
Valuing customers’ time is the most important thing a company can do to provide good customer service. One company that constantly strives to deliver this type of timely service is…
Maximizing adoption requires understanding the motivations of different groups of users and tailoring your deployment messages and materials to address their perspectives. Technology adoption guru Geoffrey Moore suggests that the…
Maximizing technology adoption requires understanding the motivations of different groups of users and tailoring your deployment messages and materials to address their perspectives. So what are these different groups of…
The third impediment to technology adoption is that adoption is hindered when the new system does not address an important need or the initial implementation is not sufficiently tailored to…
In my last blog post, I mentioned that by analyzing our past projects, we can improve adoption of our future information systems projects. This post will focus on the second…