Just last week, Gartner issued its top IT trends citing that data will grow by 800 percent in five years, with 80 percent of it unstructured. Part of that is the trend they are calling “the collective,” which includes data from groups and communities and social networks outside the business.
All of this has left companies with an inability to gain a complete view or insight into their business – the people, projects, processes and customers that are at the heart of an organization – and its success.
We call this the insight deficit. And today, we have announced a new solution to help eliminate it.
Coveo 7.0 with Multi-Channel Text Analytics is the first solution to apply text analytics across an index of vast amounts of data concurrently in enterprise systems and social channels. Users can discover information relationships across diverse data sources, behind the firewall and in social channels, to better serve customers, increase product innovation and quality and support decisions made across the enterprise. Users can discover relationships, search and analyze information across billions of pieces of information from diverse data sources, both unstructured and structured.
We focused significant resources and innovation into developing capabilities within Coveo 7.0 to address not only traditional sources such as email and databases, but also social channels like Twitter and chat and calls.
For example, Coveo 7.0 now includes a connector for Twitter, allowing companies to consolidate customer feedback with product and brand information from the social channel with other enterprise information to identify issues and trends and proactively take steps to resolve them.
As a result, businesses are enabled to drive more consistent and satisfying customer experiences across all channels by uncovering the actionable insight that lives in their data.
So now, we make it even easier for you to get at the data and intelligence you need, wherever it resides. If only eliminating federal deficits were this easy.