Following the increase in severity of the Covid-19 outbreak around the world and in North America, our leadership team has now decided to reimagine  both Coveo Impact Boston (April 9) and San Francisco (June 2-4) as virtual events.

While we are sad that we won’t be able to gather as a community in person, our commitment to the safety and wellbeing of our customers, partners and employees will always come first. 

We are currently planning a great virtual experience  that we can open up to everyone in our community, featuring the same thought-provoking keynotes and best practices sharing from the Impact  agenda – just virtual. This presents a new challenge for us, but one we’re excited to tackle. Our team will be issuing refunds as quickly as possible to all attendees of Impact San Francisco and sending out information for how to attend the virtual events in the near future. 

In addition, during this unprecedented time, we want to reassure our customers that we will  provide the very best level of service across our platform and products, without disruption to our customers.   This means that:

  • We are committed to maintaining customer support service levels and response times.
  • All Professional Services engagements and Customer Success activities will continue according to plan.

You can find additional information about our Global Customer Success and Support Plans,  Case Severity Levels and Response Times and Case Escalation Process and Guidelines here.

We’re also working closely with our employees to protect their safety.  Coveo has introduced safety measures across our global organization to reduce risk to our employees including a shift to prioritizing work-from-home and a strict limit on all travel.

We will continue to monitor the situation carefully and provide timely updates across our channels. Please read the full statement from our leadership team on our website

About Rachel Schultz

Rachel Schultz is the Content Marketing Manager at Coveo. She blends her background in journalism seamlessly with her B2B marketing expertise and obsession with data to create compelling content for the Coveo community. When she’s not working, you’ll find her reading (strictly non-fiction), hanging out with her puppy or taking in all NYC has to offer with her husband.

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